Terms and Conditions

These conditions of use apply to FreshBet’s website, your player account, casino games, promotions, and any related services made available through the platform. By visiting the site, creating an account, depositing, playing, or otherwise using FreshBet, you confirm that you understand and accept these service terms.

The goal of this page is to set clear expectations about how the platform works, what we ask of players, and what FreshBet may do to protect the site, its games, and its users.

Your Agreement With FreshBet - What These Service Terms Cover

FreshBet operates the platform and provides access to online casino services, which may include games supplied by third-party software providers. These platform rules apply whenever you access or use FreshBet, whether from desktop or mobile.

If you do not agree with these account rules, please do not register or use the services.

Eligibility Rules - Who Can Use the Platform

FreshBet is for adults only.

To use the platform, you must:

• Be at least 18 years old, or the legal gambling age in your jurisdiction (whichever is higher)
• Be legally allowed to gamble online where you are located
• Not be located in a country or region where FreshBet restricts or does not offer service

It is your responsibility to understand local laws that apply to you. FreshBet may restrict or block access in certain countries or regions, and availability can change over time.

Getting Started the Right Way - Account Registration Basics

When registering a FreshBet account, you agree to provide accurate, complete, and up-to-date information. Your account must be registered in your own name, and you should only use details that you are authorized to use (including contact and payment details).

FreshBet may limit the number of accounts a player can hold. If multiple accounts are detected where they are not permitted, FreshBet may take steps such as limiting access, removing promotional eligibility, or closing duplicate accounts.

Verification and ID Checks - Why We May Ask for Documents

To keep the platform safe and meet legal and security obligations, FreshBet may request verification at any time. This may include checks related to:

• Identity and age
• Address
• Payment method ownership and source of funds where appropriate
• Account security and fraud prevention

Verification requests may require documents or information, and processing times can vary. In some cases, withdrawals or certain account actions may be limited until verification is completed.

Account Security - Your Login, Your Responsibility

You are responsible for keeping your login credentials confidential and for all activity that occurs through your account, whether authorized by you or not. If you believe someone else has accessed your account, contact support as soon as possible.

Player accounts are personal and must not be:

• Shared with anyone else
• Sold, transferred, or assigned
• Used on behalf of another person

FreshBet may restrict account access if there are reasonable grounds to believe the account is being used improperly or insecurely.

Payments Made Simple - Deposits, Withdrawals, and Account Balances

FreshBet supports a range of payment options, which may include Bank Wire Transfer, Visa, MasterCard, Neosurf, and various cryptocurrencies (such as Bitcoin, Ethereum, Litecoin, and others). Payment availability, processing times, and limits may vary by location, account status, and internal risk checks. Not all methods are available in every country or at every moment.

Key points to expect:

• Deposits and withdrawals may be subject to minimums, maximums, and method-specific rules
• Withdrawal requests may be reviewed before approval, including security and verification checks
• FreshBet may apply reasonable checks to prevent fraud, chargeback abuse, or unauthorized transactions
• In the event of a dispute over balances, transaction history and system logs may be used to review the issue

You are responsible for using payment methods that you are authorized to use and for ensuring your banking or crypto details are entered correctly.

Bonus Rules That Matter - Promotions, Free Spins, and Special Offers

From time to time, FreshBet may offer promotions such as deposit bonuses and free spins. Offers can be time-limited, region-limited, or available only to eligible players. Promotions are always subject to additional bonus terms presented at the time of the offer.

Common promotion conditions may include:

• Eligibility criteria (new players only, selected markets, or verified accounts)
• Wagering requirements and contribution rules
• Time limits to use a bonus and meet requirements
• Game restrictions or excluded titles/providers
• Limits on bonus conversion or maximum withdrawable amounts from bonus funds (where applicable)
• Rules designed to prevent bonus misuse

If promotion terms conflict with this page, the promotion-specific rules typically apply to that offer. FreshBet may refuse, cancel, or remove a promotion where there are reasonable grounds to believe the offer has been claimed or used in a way that breaks the rules.

What You Can Expect From Access - Games, Features, and Availability

FreshBet aims to provide reliable access to games and services, but availability can depend on factors such as your device, location, browser settings, third-party provider status, maintenance, and technical changes.

FreshBet may add, remove, suspend, or limit games, promotions, features, or site sections at any time. This can happen for operational, regulatory, or technical reasons, and may occur without prior notice.

Fair Play Standards - Keeping the Platform Safe for Everyone

By using FreshBet, you agree to use the service lawfully and fairly. Prohibited behavior includes, but is not limited to:

• Fraud, attempted fraud, or using false or misleading information
• Collusion or coordinated play intended to gain an unfair advantage
• Chargeback abuse or disputing payments in bad faith
• Bonus misuse (including patterns designed to exploit promotional rules)
• Attempts to manipulate games, systems, or promotions
• Use of bots, scripts, automation, or unauthorized software tools
• Allowing another person to access or operate your account

FreshBet may investigate suspicious activity and take reasonable action to protect the platform and other players.

When FreshBet May Step In - Restrictions, Suspensions, and Account Closure

FreshBet may refuse service or restrict account features where it reasonably believes that:

• These conditions of use have been breached
• Verification is incomplete or information appears inaccurate
• There is suspicious, fraudulent, or abusive activity
• Transactions require review for security or compliance reasons
• The platform is being used in a way that undermines fair play

Depending on the situation, actions may include limiting access, placing withdrawals on hold while checks are completed, removing promotional eligibility, canceling bonus funds, or closing an account. FreshBet aims to apply these measures in a balanced and reasonable way.

Handling Glitches and Mistakes - Technical Errors and Incorrect Displays

From time to time, technical issues may occur, including interrupted sessions, game malfunctions, incorrect balances, display errors, or mistakes in promotional crediting. If an obvious error occurs, FreshBet reserves the right to correct it and to address outcomes impacted by the error in a fair manner.

If you notice something that looks wrong - such as a balance that does not match your activity or a game result that appears inconsistent - stop playing and contact support so it can be reviewed.

Responsible Play Matters - Player Protection and Self-Control Tools

Gambling should be treated as entertainment, not as a way to earn income or recover losses. If play stops feeling fun or starts to feel difficult to control, consider taking a break and using any responsible gaming tools available on the platform.

For more support and options, please review our internal page: Responsible Gaming.

Ownership and Site Content - Intellectual Property

All website content and materials on FreshBet - including branding, design elements, text, graphics, and platform software components - belong to FreshBet or its licensors and are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, republish, or commercially exploit site content without written permission, except as needed for normal personal use of the platform.

Third-Party Providers - Games, Payments, and Supporting Services

Some parts of the FreshBet service rely on third-party providers, including game studios, payment processors, and technical services. Their availability and performance may affect parts of the platform. Where third-party services apply, you may also be subject to relevant provider rules, network requirements, and operational limits.

Liability in Plain Language - What FreshBet Is and Isn’t Responsible For

FreshBet works to provide a secure and functional platform, but we cannot accept responsibility for every circumstance that may affect your experience. To the extent permitted by applicable law, FreshBet is not responsible for losses or damages arising from:

• Service interruptions, downtime, or delays
• Device issues, incompatible browsers, or user configuration problems
• Player mistakes (such as sending funds to the wrong address or entering incorrect payment details)
• Failures or disruptions caused by third-party providers
• Events outside reasonable control (for example, network outages or force majeure events)
• Misuse of the platform or breaches of these platform rules

Nothing in these service terms limits any rights you may have under applicable consumer protection laws that cannot be excluded.

Service Provided “As Available” - No Constant Access Guarantee

FreshBet provides the website, games, and services on an “as is” and “as available” basis. While we aim for stable performance, uninterrupted access and error-free operation cannot be guaranteed at all times.

Updates to These Rules - Changes to the Terms

FreshBet may update these conditions of use from time to time to reflect changes in services, security practices, legal requirements, or operational needs. The latest version published on the website applies from the date it is posted, unless stated otherwise.

You should review this page periodically to stay up to date with current player responsibilities and platform rules.

Other Important Pages to Review

These service terms work alongside other FreshBet policies and notices, which may include:

• Privacy Policy
• Cookie Policy
• Bonus Terms
• AML and KYC Policy

Where relevant, those related policies provide additional detail on topics like personal data, cookies, promotion rules, and verification.

Need Help? Contact FreshBet Support

If you have questions about these terms, your account, verification, or payments, FreshBet support can help.

Email: support@fresh-bet.com

By continuing to use FreshBet, you’re confirming that you understand these rules and will follow them so the platform can stay fair, secure, and clear for everyone.